Last updated: September 17, 2026
We want you to order the right vent cover and size for your project. Please review the policy below before starting a return.
Standard product returns
Return requests for standard, non-custom products must be made within 14 days of delivery. Items must be unused, uninstalled, unmodified, undamaged, and returned with the original packaging and included components.
Please contact us before shipping anything back. We require clear photos of the product and packaging so we can review the condition and provide return instructions. Returns sent without approval may be refused or delayed.
Restocking and shipping deductions
- Approved standard returns are subject to a 15% restocking fee.
- The actual outbound shipping cost incurred to send the original order will be deducted from the refund, including orders that qualified for Standard (FREE) shipping.
- Customers are responsible for the cost of return shipping.
- Expedited shipping charges are non-refundable.
Custom-made and custom-size products
Custom-made, custom-size, modified, or made-to-order products are final sale and non-refundable because they are produced specifically for the order. This does not limit your rights if the item arrives damaged, defective, or was made incorrectly by us.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include clear photos of the product, packaging, shipping label, and the issue. Once verified, we will work with you on an appropriate replacement or other resolution. The 15% restocking fee does not apply to a verified error or damage caused before delivery.
Non-returnable conditions
We cannot accept returns for products that have been installed, altered, painted, cut, drilled, bent, scratched, damaged after delivery, or otherwise changed from their original condition. Custom products are also non-returnable as described above.
Refunds
After an approved return is received and inspected, we will confirm the refund amount after applicable restocking and shipping deductions. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.
Order cancellations
If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation once an order has entered fulfillment, production, or shipping. Custom orders may become non-cancellable once production has started.
How to start a return
Reply to your order confirmation or contact Vents & Covers through the contact information provided with your order. Include your order number, the item you want to return, the reason for the return, and the requested photos. Do not ship a return until you receive return instructions.